Privacy Policy
Last updated: August 18, 2026
Joyceful Grace respects your privacy and is committed to handling personal information responsibly, transparently, and in line with widely recognized privacy principles, including notice, choice, access, security, retention limits, and accountability.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, place an order, contact us, or interact with Joyceful Grace online.
1. Who We Are
Joyceful Grace sells children's coloring books, bundles, and art supplies. For the purposes of applicable privacy laws, Joyceful Grace is the business or controller responsible for the personal information described in this policy.
2. Information We Collect
Information you provide: name, email address, phone number, billing and shipping addresses, account details, order notes, contact form messages, reviews, and preferences you choose to share.
Order and transaction information: products purchased, bundle and variant selections, order totals, discounts, fulfillment status, returns, refunds, and customer service history.
Payment information: payment details are processed by payment service providers. We do not intentionally store full payment card numbers on our website systems.
Device and usage information: IP address, browser type, device type, pages viewed, referring URLs, approximate location, session activity, cart activity, and other analytics or security logs.
Cookies and similar technologies: cookies, pixels, local storage, and similar tools may be used to keep the site working, remember your cart, understand site performance, and support marketing preferences where permitted.
3. How We Use Information
We use personal information to process and fulfill orders, manage accounts, provide customer support, respond to inquiries, send transactional messages, handle returns or refunds, maintain site security, prevent fraud, improve our products and website, manage reviews or promotions, comply with legal obligations, and, where allowed, send marketing communications.
4. Legal Bases for Processing
Where privacy laws require a legal basis, we process personal information because it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, protect the rights and safety of customers and Joyceful Grace, or because you have provided consent. You may withdraw consent where processing is based on consent.
5. How We Share Information
We do not sell personal information. We may share information with service providers and partners that help us operate the store, including payment processors, shipping providers, website hosting vendors, analytics providers, customer support tools, email providers, fraud prevention services, professional advisors, and legal or regulatory authorities when required.
Service providers are expected to use personal information only as needed to provide services to us and to protect it appropriately.
6. International Transfers
Your information may be processed in countries other than where you live. When personal information is transferred internationally, we take reasonable steps designed to protect it through appropriate safeguards, such as contractual protections or other lawful transfer mechanisms where required.
7. Cookies, Analytics, and Privacy Signals
You can control cookies through your browser settings. Some cookies are necessary for the website to function, such as cart, checkout, authentication, security, and preference cookies.
Where supported by our site and required by law, we honor recognized browser privacy signals such as Global Privacy Control for applicable opt-out rights.
8. Marketing Choices
If you subscribe to marketing emails or messages, you can opt out using the unsubscribe instructions in the message or by contacting us. We may still send non-marketing messages related to your account, orders, security, or customer service.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, legal compliance, security, dispute resolution, and business recordkeeping. Retention periods vary depending on the type of information and applicable requirements.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, network, or storage system can be guaranteed to be completely secure.
11. Children's Privacy
Our products are designed for children and families, but our website, checkout, and account features are intended for parents, guardians, and adults. We do not knowingly collect personal information directly from children under the age required by applicable law without appropriate parental consent. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
12. Your Privacy Rights
Depending on where you live, including regions with GDPR, UK GDPR, CCPA/CPRA, or similar privacy laws, you may have rights to request access to your personal information, correction, deletion, portability, restriction or objection to processing, withdrawal of consent, and opt out of certain sharing, targeted advertising, or sales of personal information where applicable.
We will not discriminate against you for exercising privacy rights. To protect your information, we may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law.
13. Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes may be communicated through additional notice where required.
15. Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, please contact us through our contact page.